After you buy content on Footly, the best place to look depends on what you purchased. Subscriptions, PPV messages, paid collections, and custom content may appear in different areas of your account.
Start with the original place you purchased
• PPV messages: Check the message thread with the creator who sent the offer.
• Paid posts or collections: Return to the creator profile or post where you unlocked the content.
• Subscriptions: Open the creator profile and look for subscriber-only content available to your account.
• Customs: Check the message thread where you and the creator agreed on the custom request.
If content is not appearing
• Refresh the page or app: Some purchases need a moment to update.
• Confirm the right account: Make sure you are signed into the account that made the purchase.
• Check payment status: A failed or pending payment may prevent access.
• Look for expired access: If subscription access changed, review your subscription status.
What to send support
• Creator username: Include the creator connected to the purchase.
• Purchase type: Say whether it was a subscription, PPV, paid post, tip, or custom.
• Date and amount: Share the purchase date and price if available.
• Screenshots: Include any error message or missing content screen.